This is a testimony to reflect how grateful the Strata Committee SP 79678 to have Westside Strata as our agent. The whole team is amazing especially Kelli Nagle- Our strata manager for our high rise apartment building at Ultimo.
Kelli is a fantastic Strata manager, she returns emails and phone calls, she follows things up promptly, she resolves matters professionally and most of all, very productive and has our best interest in saving money for owner corporation. The difference in service and approach was immediately apparent, with queries regarding any matter answered honestly and directly, and repairs actioned in a common sense & cost-efficient manner.
She works tirelessly to please owners within the restraints of Strata laws and carries out necessary building works as economically as possible to save money for all owners. If you are considering changing your Strata company then look no further. Kelli has an innate ability to relate to all types of people from varied socioeconomic & cultural backgrounds, be they tenants, owners, tradespersons etc. As a very experienced Strata Committee member that I am actively involved in 3 of my buildings as Treasurer, I couldn't recommend Kelli Nagle highly enough! Love your work Kelli! As I mentioned to Kelli earlier, once our contract with STM has expired in two of my high rise MERITON apartments, I will be recommending and nominating WESTSIDE – Kelli Nagle to take over our buildings at AGM.
-Silvia, Kelli Nagle (Strata Manager)
Since Bernadette became our strata manager, property matters have been handled efficiently and professionally. My neighbours and I greatly appreciate her knowledge, skills, and friendliness. Having a strata manager with good interpersonal skills, who gets the work done, and is always approachable, translates to a better living experience. I'm not surprised to see other people online singing her praises. Fantastic hiring choice Westside!
- Paul, Bernadette Khoury (Strata Manager)
My family and I have lived in the same unit for 20 years now and things have been running remarkably smoothly since Westside took over management of our units. The most outstanding person at Westside for me, however, is Ms Kelli Nagle. Personally I've only dealt with Kelli on a handful of occasions but have been absolutely floored by her efficiency and professionalism. On the four or so occasions that I've sought her help, it has been extended fully and promptly. She's so incredibly efficient that I've never needed to call twice with the same com plaint. And such is her level of professionalism that she has never disregarded a request or a complaint from us even though we are just tenants here. Thank you, Kelli, you're a tremendous person and a magnificent asset to your organisation. Hugely impressed.
-Taz Ali, Kelli Nagle ( Strata Manager)
just wanted to say thanks for the report and also thanks for the little things all being done in and around our unit. From organising the internal painting, repairing of front tiles, garden beds repair and also allocation of small shrubs/flowers at the front…thanks so much. Anyways just wanted to say thanks again for your prompt, professional and friendly service. Job well done Mariah!
- Nick, Mariah Apiata (Strata Manager)
"Westside Strata Management has just taken charge of our building. In the first three months of taking over Frank and Bernadette who are looking after our building have done an amazing job in managing it and their prompt service is outstanding."
-Jacque Sader, SP57809, Bernadette Khoury (Strata Manager)
Our complex was grossly mismanaged by our previous strata managers which didn't do a thing. After having changed to Westside Strata, my roof has already been fixed, which is a blessing. There are tradespeople coming in for quotes and sorting out our neighbours plumbing issues and things are really moving forward and improving rapidly. They are a truly professional and honest group of people who actually care about what goes on in our complex. I cannot recommend them enough...they are doing a great job. Professional, Honest and Who Actually Care.
---Robbie Bugo, SP7308 on Kelli Nagle (Strata Manager)
"We at property 115 Davies rd Padstow all of 8 units couldn't be more happier with the best service we have ever had in 20 years all thanks to Kathy tran for her excellence in providing 100% work ethics , service without a doubt"
-- SP51551 about Kathy Tran
"Petra has done a fantastic job and gone beyond the run of the mill, particularly with the security upgrade. We had a rocky start with the building and Westside, but i'm pleased to say that Petra seems to have navigated all the shoals and overcome the difficulties of the past. I am very happy with her work."
--Alan White of SP86382 about Petra Walker (strata manager)
"Thank you for your time and assistance. My brother and I left the meeting with nothing but praise and positive comments about your proactive approach and dedication as a strata manager.”
-- Sherrin Chmali of SP67174 about Petra Walker (Strata Manager)
I've been in business nearly 10 years and have worked with many real estate and strata companies in this time, this would have to be the quickest.”
-- Glenn Davidson of Complete Maintenance & Property Repairs on Denis Viney (Accounts Manager)
"Thank you for everything – you have been absolutely terrific over the years.”
-- Barbara Eneberg of SP65798 on Lucy MacBryde (Maintenance Officer),
"Thank you for hosting the AGM despite your illness and hope you a swift recovery. In addition, thank you for providing a splendid venue to conduct the meeting whilst bringing it back into line with the Act and consideration to the current climate."
-- Jim Soulios of SP46893 on Kelli Nagle
"Franck is a professional individual who is focused on the needs of his clients. He has shown that he is able to successfully deal with uncertainty, using honesty and excellent communication skills- Franck will not let you down!
-- Leena Eldahr of SP86527 and SP88599 on Franck Vigouroux (Principal/ Director),
“Thank you Bernadette… You are a god send! Thank you for your prompt and professional service.”
-- Glenda Miller of SP76734 on Bernadette Khoury (Strata Manager)
“I would like to express that I am over whelmed with her promptness and full support that she gave me and the other residents. She is very valuable to your business, as you probably already know and now I look forward with dealing with Kaylene for everything as I can trust she will follow through with what she says.”-
-- Pam Arvanitellis of SP84259 on Kaylene Brites (Strata Manager)
“Thank you again for your professional manner at our strata meeting, you made us feel valued and respected.
The Tim Tams were a treat, the girls loved them!!!!
--Bonita Hawkes of SP709 about Rebekah Vigouroux
"Westside Strata provide an excellent service! The whole team is amazing!
Franck Vigouroux took on our Strata Plan while we were still contracted to a previous company (who were terrible) and did not charge us until our contract term with them had expired (approximately 3 months). He is a man of integrity and does not "bleach us" monetarily for faxes, emails, phone calls & for sending work requests to contractors (as the previous company did). Petra Walker who I deal with mainly, is a superb Strata manager, she returns emails and phone calls, she follows things up promptly, she resolves matters professionally and conducts AGM meetings with a good mix of firmness and empathy. They work tirelessly to please owners within the restraints of Strata laws and they carry out necessary building works as economically as possible to save money for all owners. Petra's communication, knowledge and work ethics are exceptional and it has been a pleasure to work with her and all Westside staff members for the last 18 months. If you are considering changing your Strata company then look no further. As Chairman of the Strata Committee for three years, I couldn't recommend them highly enough! Love your work Petra"
-- Sonnia Ryan of SP76490 about Franck (Principal) and Petra (strata Manager)
"After suffering an extended period of substandard service from a previous Strata Management company, Mr Ray Gabriel from WestSide Strata was appointed as our Stata Manager approx. 18 months ago. The difference in service and approach was immediately apparent, with queries regarding any matter answered honestly and directly, (rather than being deflected with glib responses) and repairs actioned in a common sense & cost-efficient manner. Significantly, our experience upon appointing Westside was that the outcomes changed from what suited the Strata Manager to what was in the best interest of the owners.
Ray has an innate ability to relate to all types of people from varied socioeconomic & cultural backgrounds, be they tenants, owners, tradespersons etc. This, combined with his business skills, has produced a turnaround in the our complex, going from zero money in the bank and a building in desperate need to repairs to a more healthy balance with repairs progressively being performed.
I have no hesitation in recommending Westside Strata in general and Ray Gabriel in particular."
-- Tony C about Ray Gabriel (Strata Manager)